Little Bird Digital Crafts
Privacy policy
Last Updated: 29th October 2024
This Privacy Policy explains how Little Bird Digital Crafts (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website www.littlebirddigitalcrafts.com, purchase our products, or otherwise interact with us. We are committed to complying with UK and EU data protection laws, including the General Data Protection Regulation (GDPR).
1. Information we collect
We may collect the following types of personal information:
- Contact Information: Your name, email address, postal address, and phone number when you purchase products or contact us.
- Payment Information: Your billing address and payment details (processed securely through third-party payment providers such as PayPal or Stripe).
- Technical Data: Your IP address, browser type, and usage data when you interact with our website (e.g., pages viewed, time spent on the site).
- Order Details: Details of the products you have purchased, including order history and any feedback provided.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders: Including sending confirmation emails, delivering products, and providing customer support.
- To communicate with you: Responding to your inquiries, providing product updates, and sending marketing emails (only if you have opted in).
- To improve our services and website: Analysing how you use our site to improve user experience.
- To comply with legal obligations: Maintaining records for tax and accounting purposes.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: When you purchase a product, we process your data to complete the transaction.
- Consent: For marketing communications, you will only receive these if you have opted in, and you can unsubscribe at any time.
- Legal Obligations: We are required to retain certain information for compliance with UK tax and accounting laws.
4. Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with trusted third parties to provide services, including:
- Payment processors (e.g., PayPal, Stripe) for handling transactions.
- Delivery partners (e.g., Royal Mail) to ship physical products.
- Service providers who help us manage our website, marketing, and communications.
All third parties we work with are required to comply with strict data protection regulations.
5. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All sensitive data is encrypted, and access to your data is limited to authorised personnel only.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or for as long as we are required to by law (e.g., for tax records). After this period, your data will be securely deleted.
7. Your Rights
Under the GDPR, you have certain rights regarding your personal data, including:
- The right to access the personal data we hold about you.
- The right to rectification if any information is inaccurate or incomplete.
- The right to erasure (the “right to be forgotten”) in certain circumstances.
- The right to restrict processing of your personal data.
- The right to data portability to receive your data in a commonly used format.
- The right to object to the processing of your data for marketing purposes.
To exercise any of these rights, please contact us at deborah@littlebirddigitalcrafts.com.
8. Cookies
Our website uses cookies to enhance user experience and analyse traffic. Cookies are small files placed on your device that help us understand how you use our site. You can manage cookie preferences in your browser settings. For more details you can read our full Cookie policy here.
9. Updates to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Please check this page regularly for updates. The date at the top of this policy will indicate when it was last revised.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
Little Bird Digital Crafts
[Your Business Address]
deborah@littlebirddigitalcrafts.com
