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Frequently Asked Questions

Get The Help You Need for Flawless Crafting

GETTING STARTED

We provide SVG and EPS file types. Our SVG files are the files you will upload directly to your cutting machine software, while the EPS files are compatible with a range of design software (like Adobe Illustrator and Affinity Designer), making it easy for users who want to customise or adapt designs further.

Yes! All our SVG files are meticulously tested and optimized for Cricut Design Space to ensure smooth and accurate cutting.

To use our SVG files, you will need design software that supports SVG formats, such as Cricut Design Space, Silhouette Studio (Designer Edition or higher), or similar programs compatible with cutting machines.

Our files are designed with Cricut users in mind, but they are compatible with most cutting machines that support SVG formats, such as Silhouette Studio, Brother ScanNCut, and others.

If using with a Silhouette Cutting machine you will need to use the Designer Edition of Silhouette Studio as this version is compatible with SVGs. 

Although our files are compatible with other machine we are unable to offer in depth support as we don't have access to any machines other than Cricut.

Yes, you can modify our files to fit your personal or commercial needs.

You can modify the SVG file directly within Design Space and if you need more complex modifications you can use the EPS file also provided with the design software of your choice.

However, you cannot resell, share, or distribute the modified files in any digital format, even if altered.

Licensing & Usage

Yes, but you’ll need to purchase the appropriate commercial license for each file:

  • Small Business Commercial License (Up to 500 items): Allows you to sell up to 500 physical products.
  • Extended Commercial License: Allows you to sell unlimited physical products.

Without purchasing a commercial license add-on, our designs are for personal use only.

If you would like a commercial licence please purchase the upgrade that you would like on the product details page.

Unless you purchase a licence upgrade our files are for individual use, meaning they’re just for you! Sharing, distributing, or reselling is not allowed under our licensing terms. If friends or fellow crafters are interested in our designs, they’ll simply need to purchase their own copies. This helps us continue creating high-quality designs for everyone to enjoy. Thanks for understanding!

The Personal License allows you to use our files for personal, non-commercial projects only. This means you can use them to create items for yourself or as gifts, but you cannot sell any products made with the files.

Unfortunately no, our licences do not cover print-on-demand services. If you’re interested in using our designs for POD platforms, please contact us to discuss custom licensing options.

No credit is required for using our designs commercially, but it’s always appreciated if you’d like to share where you found your SVGs!

Absolutely! if you decide at a later date that you need a commercial licence reach out to us and we will give you a coupon code to discount by the amount you originally paid.

Downloading files

After completing your purchase, downloading your files is straightforward! Here’s where you can find a link to download your purchased files.

  1. Order Confirmation Email: Shortly after your payment is processed, you’ll receive an order confirmation email. This email will contain download links for all the files you purchased. Just click on the links to download each file directly to your device.

  2. Account Download Page: If you’ve created an account with us, you can also find your downloads in your account. Simply log in, go to “My Account,” then navigate to “Downloads.” All your purchased files will be available here, ready to download anytime.

  3. Immediate Download Option: For a quick download, you may also see a “Download” button on the order confirmation page right after completing your purchase.

 

If you have any trouble with your downloads, please reach out, and we’ll be happy to help!

All of our digital files come in a zipped folder. To unzip the folder:

  • On a PC: Right-click the zipped folder and choose “Extract All.”
  • On a Mac: Double-click the zipped folder to automatically unzip it.

If you accidentally delete your files, don't worry you will still have access to your files in your account section of our website or your order confirmation email.

If you still have issue please contact us with your order details, and we’ll be happy to resend the download link.

No, links won’t expire, but we recommend downloading your files soon after purchase.

REFUNDS & RETURNS

We offer a 30 Day Money Back Guarantee if there is a technical issue with the file we cannot resolve. Please see our full Refund Policy for more details.

As long as the file has not been downloaded contact us as soon as possible, and we’ll see if we can help.

When you buy one of our files you are entitled to support regarding the file and if the file is at fault you will be entitled to a full refund.

Although our files are compatible with any cutting machine that uses SVG's we are unable to offer help with any machine other than Cricut as we don't currently have the knowledge of other machines.

No, links won’t expire, but we recommend downloading your files soon after purchase.

Purchasing & PaYments

We accept all major credit cards, PayPal, and other secure payment methods depending on your location.

Yes, our website uses SSL encryption to protect your payment information. We follow strict security practices to ensure your data is safe.

Yes, though creating an account lets you track your orders and access files in the future.

Yes, we offer discounts on bulk purchases and curated bundles.

Bulk discounts will be added to your Cart automatically when you qualify unless you have a coupon that is a better offer.

Check out our Bundle pages to see huge bundles with significant discounts.

Customer Support

Use our contact form on the website or email us at deborah@littlebirddigitalcrafts.com. We’re here to help with any questions!

We aim to responds within 24-48 hours, Monday through Friday.

We are based in the UK so there may be a delay due to time zone differences based on where you live.

Yes, each file comes a pdf file of instruction for how to use the files including some recommendations for materials where appropriate.

Also check out our Blog and Tutorial pages where we offer some step by step guides and inspiration. We add new content to these sections regularly so be sure to come back often to see what's new.

Yes, we offer discounts on bulk purchases and curated bundles.